It is likely that in the coming weeks our service will be under huge pressure due to workload and our own staff self isolation measures. It is important to us that if you feel you might have a significant illness or need help with managing a chronic significant condition that you book an appointment with us in the usual manner. Please use the NHS website for advice on how to manage minor problems and when to seek advice.
Please consider (if possible) buying a thermometer and blood pressure machine for use at home. If you have asthma then a peak flow meter would be seful and if you usually suffer from breathing difficulties then a pulse oximeter. Also consider practicing how to take a pulse and count a relatives breathing rate in breaths per minute. This information would be extremely helpful in a phone consulation with a nurse or doctor.
In an effort to protect our patients and staff we have taken the decision to restrict access to the surgery in line with NHS England and public health guidance.
Your appointment will now be over the telephone rather than face to face. Please ensure we have an up to date contact number for you. The clinician will determine whether your appointment needs to be rescheduled, completed over the phone, or if you need to be seen. If it’s face to face you will be screened for coronavirus symptoms to assess the risk of you attending the surgery.
We ask that all patients request their repeat medication if possible via Patient Access, the NHS App or email: SEHCCG.TheElmsPracticeemail@example.com
Please ensure that you have nominated a chemist for us to send your prescription electronically. If you do not have access to a computer, please put your written request in the outside mailbox, again letting us know which chemist you want us to send this to.
Our phlebotomy team is still continuing their service although it has been altered slightly. Appointments are now longer to ensure that patients are not kept in the waiting room for longer than necessary and to reduce the possibility of having multiple patients in at any one time.
Please treat our staff with courtesy and respect during this challenging time.
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