We always try to provide the best service possible but there may be times when you feel this has not happened or that things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified.
If you have any comments, suggestions or complaints, please contact the Operations Manager - Mrs Dominique Lewsey in person or in writing. The only way we can improve the quality of the service we provide is by listening to your suggestions.
We operate a Practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. Complaints should be addressed to either the Doctors or to the Operation Manager. Alternatively you may ask for an appointment with the Operation Manager to discuss your concerns.
The General Data Protection Regulation Act 2018 replaced The Data Protection Act 1998, which came into force on 25th May 2018 and allows you to find out what information about you is held on computer and in certain manual records. This is known as ‘right of subject access.’ It applies to your health records. If you want to see them you should make a written request to the NHS organisation or Doctor’s Surgery where you are being, or have been, treated. You are entitled to receive a copy. You should also be aware that in certain circumstances, your right to see some details in your health records may be limited in your own interest or for other reasons. It is preferable that you write into the Practice and request this information so it can be dealt with promptly.
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