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PRACTICE TEAM

 

Operations Manager - Dominique Lewsey

Dominique Lewsey is in charge of the daily running of the practice.

She is in charge of personnel in the practice.

She directs all administrative and IT issues.

She is the practice contact for NHS and other bodies

If you have any compliments, suggestions or if our service has not met your expectations and you wish to make a complaint Dominique is the person to contact.

 

Reception Manager - Mrs Louise Page

Reception Manager

The Reception Managers aim is to maintain and improve the seamless and efficient running of the reception desk.  She manages a team of 10 part-time receptionists who cover from 8am to 6.30pm Monday to Friday (see clinics page for extended hours clinics)

The Reception Manager aims to ensure her team provide patients with appropriate appointments to meet their clinical needs, in a timely manner.   Louise and her team process information in accordance with the guidelines as set out by NHS England, DOH, SEHCCG and comply with the statutory regulations, guidelines and protocols in accordance with The Data Protection Act and Caldicott Principles to name but a few.

Louise’s management role has numerous other back office tasks that co-ordinate the clinical functionality and availability of the practice team; thus ensuring that patients visiting our practice have a good patient experience.

The Reception Manager aims to resolve any issues or queries as quickly and as effectively as possible, so if you have any questions, comments or suggestions, then please do not hesitate to contact her.

Finance Manager

Jane Austin

Secretaries

Reception Manager

The Medical Secretarial teams aim is to provide patients with professional administration of patient referrals and any other medically sensitive documentation required by other parties with patient consent.  There are 3 medical secretaries.
They liaise with NHS hospitals, community clinics and private sector healthcare providers, and ensure that existing and new clinic information is maintained and/or updated, thus adhering to clinical care pathways and local/national guidelines and protocols.

The Medical Secretaries process information in accordance with the guidelines as set out by NHS England, DOH, SEHCCG and comply with the statutory regulations, guidelines and protocols in accordance with The Data Protection Act and Caldicott Principles to name but a few.

Administration Team

Reception Manager

The administration teams aim is to  help in the appropriate administration of patients documents that facilitate patient care, enhance data quality, and to help achieve practice and national targets  using appropriate read-codes, as and where required, and as directed by national/local or practice guidelines.

The Administration team follow practice protocols to ensure consistent and high quality care is provided to our patients by means of accurate administration of dairy dates, patient re-call and data quality checks, whilst also carrying out administrative tasks relating to patient records; including filing, document management, and ensuring that they are easily available to members of staff that require access for patient care.

The team help maintain dairy entries for chronic disease registers, assist in the monthly re-call of chronic disease patients and contribution in clinical data audits, read-code maintenance and data quality continuity.

The Administration team process information in accordance with the guidelines as set out by NHS England, DOH, SEHCCG and comply with the statutory regulations, guidelines and protocols in accordance with The Data Protection Act and Caldicott Principles to name but a few.

Reception

Our receptionists have first contact with the patients.

It is their job to help and advise you within the guidelines laid down by the Operation Manager and Doctors.

If you are willing to provide them with details of your query, they will be better placed to help you and to use our range of services within a strict code of confidentiality.

If you have any comments regarding reception please contact Mrs Louise Page - Reception Manager.

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